FAQs

  • General
  • Shipping
  • Orders
  • Product

Real-life experiences of our satisfied customers, sharing their unique moments with our exquisite jewelry.

Q: Where is Fragrance World based?

A: Fragrance World is headquartered in the UAE, with a strong global presence and distribution network.

Q: Are your perfumes original?

A: Yes, all our perfumes are 100% original, developed in-house using high-quality ingredients and crafted by expert perfumers.

Q: Do you have a physical store?

A: We currently sell through select retail partners, but our full collection is available online for easy access and delivery worldwide.

Q: Do you offer gift wrapping?

A: Yes, we offer elegant gift wrapping options at checkout for a small additional charge.

Q: Can I collaborate with your brand as an influencer or reseller?

A: We’d love to hear from you! Please reach out via our Contact Us page and choose “Collaboration” or “Distribution” as your query type.

Real-life experiences of our satisfied customers, sharing their unique moments with our exquisite jewelry.

Q: Do you offer international shipping?

Real-life experiences of our satisfied customers, sharing their unique moments with our exquisite jewelry.

Q: How long does delivery take?

UAE: 1–2 business days
GCC Countries: 3–5 business days
Rest of the World: 5–10 business days

Q: What are your shipping charges?

A: Shipping is free in the UAE on orders above AED 200. International shipping rates are calculated at checkout based on destination.

Q: What should I do if my order arrives damaged or missing an item?

A: Please contact our support team within 48 hours of delivery with pictures of the packaging and product. We’ll resolve it quickly.

Real-life experiences of our satisfied customers, sharing their unique moments with our exquisite jewelry.

Q: How do I place an order?

A: Simply browse our collection, add your desired products to the cart, and follow the checkout process to complete your purchase.

Q: How can I track my order?

A: Once your order is shipped, you'll receive a tracking link via email or SMS.

Q: Can I modify or cancel my order after placing it?

A: Orders can only be modified or cancelled within 2 hours of placement. Please contact our support team immediately if needed.

Q: I haven’t received an order confirmation. What should I do?

A: Please check your spam or promotions folder. If it’s not there, contact us with your name and email ID used during checkout.

Real-life experiences of our satisfied customers, sharing their unique moments with our exquisite jewelry.

Q: Are your fragrances long-lasting?

A: Yes, our perfumes are made with premium ingredients and designed to be long-lasting, often comparable to luxury designer fragrances.

Q: What type of fragrances do you offer?

A: We offer a wide range — from fresh and floral to oriental, woody, musky, and oud-inspired blends.

Q: Are your products cruelty-free?

A: Absolutely. Fragrance World is a cruelty-free brand. We do not test any of our products on animals.

Q: How should I store my perfume?

A: Store your perfume in a cool, dry place away from direct sunlight to preserve its quality and longevity.